Frequently Asked Questions
Everything you need to know about your luxury skincare and beauty experience.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery's progress.
What is your return policy for beauty products?
We want you to love your purchase. If you are not completely satisfied, you may return unopened items within 30 days of purchase for a full refund. Please contact customer service to initiate a return label.
Are your products safe for sensitive skin?
Many of our products, including our iconic Ceramide capsules, are dermatologist-tested and formulated for various skin types. We recommend reviewing the specific ingredient list on each product page or performing a patch test.
Do you offer international shipping?
Currently, we ship to most locations within the United States and select international territories. Shipping fees and delivery times vary depending on the destination and will be calculated at checkout.
How do I determine the best skincare routine for my age?
We offer a personalized 'Skin Care Finder' tool on our website to help you select products based on your specific concerns, such as anti-aging, hydration, or skin brightening.
Are Elizabeth Arden products tested on animals?
Elizabeth Arden does not perform animal testing on our products or ingredients, nor do we ask others to test on our behalf, except where required by law.